[Full-time] Account Manager at Bangert

Location: New York
Description:

The Account Manager Role

Become an Account Manager at Bangert, Inc. and serve as a product specialist for all implementations and support.

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The Job’s Core

As an Account Manager, you will provide in-depth product knowledge, implementation best practices, product optimization, and industry guidance to your clients. This is a technical role that requires excellent communication and collaboration skills.

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Innovative Methods

Through utilization of our digital-first initiatives Account Managers will be active in resolving issues, customizing workflows and products, as well as contributing to our online database of tutorials and how-to videos that help our clients succeed. Your tools will include some of the most cutting-edge resources available.

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Optimize & Refine

Product testing, solution deployment, and implementation requires optimization and refinement of your process and work. Success is a team effort and we encourage collaboration and analysis to produce positive outcomes whenever possible.

Requirements

Advise clients in all phases of the implementation process and serve as the project/implementation lead

Identify product customization/optimization opportunities and process improvement opportunities

Address client inquiries and provide best practice guidelines

Work with other functional groups to deliver existing functionality or new application enhancements for clients, e.g.: Development teams, Application Analysts, Technical Support

Provide oversight of any assigned project resources and delegate work assignments

Monitor progress, develop project schedules, define project deliverables, and produce status reports

Develop and maintain project plans and reporting to internal and external stakeholders

Manage client expectations, cultivate the client relationship, deliver timely completion of project milestones, and ensure project outcomes are exceeding client expectations

Who We Are Looking For

Bachelor?s degree and three years of work-related experience required

Knowledge of Sage 100 Contractor, Sage 300 CRE, or Acumatica ERP platform

The ability to plan and strategize with a team

Excellent written and oral communication skills

Ability to work independently and within a team environment

Strong independent decision-making, organizational, planning, and problem-solving skills

Some travel may be required

Excellent written and oral communication skills

Your Benefits

Part medical insurance

Part dental insurance

Vision insurance option

Paid long-term disability coverage

Paid life insurance coverage

401(K)

Open PTO

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