[Full-time] Agent at iQor

Location: Pennsylvania
Description:

Additional Work Locations:

We?re excited you?ve considered to Be More with iQor. From Customer Interactions to Product Support, we?ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let?s get started!


Summary

You?ve got energy, enthusiasm, drive and determination. We?ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.

Responsibilities

  • Inbound pay assist calls. Discussing electric bills, past due amounts, payment arrangement and current bill payment.
  • This position may require considerable research and planning of work, understanding of customer account receivable issue.
  • Ability to analyze the impact of collections on the customer’s portfolio and good understanding of the customer’s business and its customers.
  • Ability to use customer systems and reporting is required.
  • Gather data and documents proper systems per customer requirements.
  • Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.

Requirements

  • 1-2+ years of Customer Service and/or Collection experience required.
  • General PC knowledge.
  • Ability to develop rapport and demonstrate a caring attitude.
  • Must be detail oriented and possess good oral and written communication skills.
  • Dynamic interpersonal and judgment skills.
  • Professional demeanor and dependable work ethic.
  • Consistently demonstrates the ability to meet or exceed individual goals and objectives.
  • Ability to work in a fast-paced environment and multi-task.
  • Shifts VARIES starting from 8am and ending at 6:30pm, Monday – Friday.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time. The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Apply to this job

Comments (No)

Leave a Reply