GENERAL STATEMENT OF RESPONSIBILITIES:
As a member of the Advising Team, provide clerical support for full-time and part-time staff. Provide excellent customer service to the public via phone, email and in person. Triage students, with appointments or as walk-ins, who come in to utilize academic planning services. Refer students to the appropriate QCC offices as needed.
Reports to Director of Advising
DUTIES AND RESPONSIBILITIES:
1. Using excellent customer service, greet the public and assist with general questions.
2. Answer the phone and give information relative to the College in general.
3. Refer students to web links as needed for information and student transactions with the college.
4. Triage and check students in using Starfish Kiosk.
5. Process, review for accuracy, and input student inquiry information into student information system.
6. Schedule meetings/appointments for Director and advisors.
7. Outreach to students as needed as it relates to appointment times and scheduling.
8. Update, as needed, the Advising personnel directory.
9. Requisition office supplies via internal supply order forms.
10. Maintain up-to-date program information sheets.
11. Maintain advisor supplies by restocking forms, supplies, term schedule booklets, etc.
12. Assist Director and Front Desk Manager with various projects, including, but not limited to scheduling needs, outreach to students, messages, data entry, etc.
13. Assist Front Desk Manager with training of part-time clerical support staff.
14. Exhibit a high degree of professionalism and judgment demonstrating discretion and respecting confidentiality.
15. Actively support the teaching and learning process; practicing honesty and integrity in and out of the classroom; strive to create and support a student-centered environment while fostering academic innovation and excellence.
16. Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
17. Embrace the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
18. Provide flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
19. Perform other related duties as assigned.
Applicants must have at least (A) three years of full-time, equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below:
A. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
B. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*
C. A diploma for completion of a one-year, or equivalent part-time program, in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience*.
D. A diploma for completion of a two-year, full-time, or equivalent part-time program in a recognized non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*
- Education substitutions will be only permitted for a maximum of two years of
the required experience.
1. Previous experience in a fast-paced, high volume, work setting that required delivering quality customer service.
2. Ability to understand and follow complex oral and written instruction.
3. Excellent interpersonal skills and ability to utilize appropriate professional judgment.
4. Knowledge of computerized student information systems in higher education.
5. Advanced knowledge of Microsoft Office suite
6. Bilingual or multilingual.
16 hours/week; Monday through Thursday, 3:00 p.m. to 7:00 p.m $12/hour. No benefits.