[Full-time] Executive Assistant I at Fifth Third Bank

Location: Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We’ve staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We’re also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That’s fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
The Consumer Bank works together as one unit to coordinate the delivery of deposit products, mortgages, auto loans, home equity loans, credit cards, and other consumer products. Whether in need of a mortgage or a new car, our customers know we offer a sol ution to help them achieve their goals.
GENERAL FUNCTION: Reserved for use for executive assistants supporting senior executives in the C or D band who are direct reports to an Affiliate President or to a senior executive in the B band only. Performs a wide range of support for an Executive relieving him/her of administrative duties often of a highly confidential, diversified and complex nature. Initiative and judgment are required in the absence of specific directions from the executive. May serve as a liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities, and operations.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

  • Provides administrative support to the area executive. Judgment and initiative are required in certain situations.
  • Administers programs, projects, campaigns and/or processes for the operating unit served.
  • Coordinates manager’s schedule, makes appointments, and arranges and coordinates travel schedules.
  • Answers, screens, and directs incoming calls determining those which can be handled by subordinates to the executive.
  • Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, computes statistics, and distributes such reports to the appropriate people.
  • Greets internal and external customers answering questions of a complex nature.
  • Sorts and distributes incoming mail as well as preparing outgoing mail and other correspondence. Responds to incoming mail and other materials not requiring the attention of the executive.
  • Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities.
  • Contacts key executives, board members, external management personnel, and other persons important to the bank to transmit information and obtain data.
  • Types letters and reports from rough drafts, making changes in grammar, punctuation or spelling as needed.
  • Organizes and maintains confidential file system and files correspondence and other records.


  • Requires ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports as normally acquired through completion of a high school education.
  • Requires in-depth knowledge of company policies, procedures, and operations in order to assume a variety of administrative details usually acquired in five or more years of secretarial/administrative experience including at least three years with company.
  • Must be able to accurately and efficiently record and type dictation involving a normal range of business vocabulary or a limited and recurring range of special terminology normally acquired though a one year business college program.
  • Experience with Microsoft office products, such as Word and Excel is necessary.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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