[Full-time] Patient Access Associate at Lake Chelan Community Hospital & Clinics

Location: New York


Position Status: Hourly Exempt XX Non-Exempt


Serves as patient access services associate for the Hospital and Clinics. Primary responsibility is to assist patients and their families in accessing services and to act as an advocate and navigator until the patient is handed off to clinical staff. Operates switchboard, registers inpatients and outpatients by obtaining complete and accurate patient information. Works in coordination with other staff members to schedule initial and follow up appointments for the Hospital and Clinics, as well as cross train between the two to help cover sick call and vacations. Schedules appointments at other facilities as needed. Hours as directed by Patient Access & Outpatient Services Manager and/or COO. Some holiday and weekend work when needed.


  • Greets patients, visitors and guests with a smile and respect. Acts as a patient navigator and advocate until patient care is assumed by a clinical staff member. Provides directions to patients, visitors, guests, and sales representatives. Serves as a representative for the hospital, making visitors and patients feel welcome. See that persons coming into hospital abide by visiting hours and dress regulations. Interviews patient, relatives or other responsible individual to obtain identifying and biographical information. Completes required forms. Arranges for escort of patient to nursing unit.
  • Provides call center services, determines nature of calls and transfers calls to proper locations within hospital. Communicates information to callers following current HIPAA and Privacy standards. Receives inquiries from within hospital and clinic, locates personnel through paging system. Takes telephone messages for those unable to locate documenting the name of caller, firm represented, time of call, date of call and initials of the operator.
  • Secures necessary information to complete inpatient and outpatient forms. Copy all insurance information, use online insurance verifications as well as the Eligibility Verification program through CPSI to obtain benefits. Obtains proper signature. Explains billing procedures for third party payers and hospital policy regarding payment of bills. Directs patient to proper financial and medical records departments for assistance.
  • Receipts miscellaneous cash, maintains petty cash till. Collects all cash payments on accounts from patients. Provides receipt book for sign off from the Business office.
  • Collects all inpatient, outpatient and charge forms; checks for completeness and accuracy on both billing information and ancillary charges. Redirects to appropriate department for completion, if necessary. Does registration and admission of inpatient and outpatient claims for computer entry in order to prepare for coding by Medial Records and charging, crediting by the Business Office.
  • Distributes in-coming mail (when needed)
  • Maintain and organize work area.
  • Monitors office and waiting room for problems.
  • Maintain knowledge of insurance plan regulations.
  • Maintain a professional appearance.
  • Other duties as assigned.


  • High school diploma or equivalent.
  • Previous experience preferred but not required.
  • Ability to read, write and comprehend medical terminology. Must possess sufficient knowledge of English, spelling and math to perform related clerical and secretarial duties.
  • Accurate typing skills.
  • Ability to interact with others in a diplomatic and courteous manner on the phone and in person.
  • Must possess good communication and telephone skills.
  • Ability to work with many interruptions.
  • Must be highly motivated and demonstrate initiative.
  • Able to maintain confidentiality in written and verbal communications.

Job Type: Full-time


  • High school or equivalent (Preferred)

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