[Full-time] Select Banker – Hybrid, Cranston, RI at Santander Bank

Qualifications

• Bachelor’s Degree; in Business Administration or equivalent field or equivalent work experience
• 3-5 years; Sales and/or financial industry experience
• Ability to attain personal satisfaction by contributing to the achievement of client’s personal financial goals
• Ability to build and execute successful sales plans
• Ability to profile clients, identify their needs and offer them the right strategy by leveraging partnerships with a team of specialists
• Ability to work in a team environment
• Demonstrated ability to successfully deepen and retain customer relationships, with proven historical performance
• Driven to resolve banking client issues to provide a higher level of client satisfaction
• Excellent communication skills
• Experience conducting consultative conversations in person & on the phone with proven close rates through a needs-based sales approach
• Familiarity with sophisticated banking services and products appropriate for high net worth clients
• Goal oriented
• Proficiency in sales and service techniques, including telemarketing consulting, prospecting and networking
• Strong PC skills
• Strong interpersonal skills with ability to establish credibility and rapport, excellent client contact skills
• Strong time management skills
• Understanding of Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014
• Minimal physical effort such as sitting, standing, and walking.
• Addresses customers? requests, ensures concerns are recorded accurately and action is initiated appropriately
• Makes extra effort to satisfy customers? needs and meet commitments
• Assesses problem situations and initiates effective interventions that result in customer satisfaction
• Takes time to develop and maintain relationships with customers
• Builds and maintains ones network of contacts and resources and knows who to involve in problem resolution
• Communicates in a timely and straightforward manner probes for additional information, clarifies assumptions and confirms agreed-upon actions
• Keeps everyone involved informed about progress and issues
• Knows who to reach out to inside and outside of ones team to get work done
• Takes action to enhance working relationships needed to achieve seamless work flow
• Organizes and prioritizes workload and tasks for oneself and team members actively plans ahead for routine and cyclical work
• Proactively works to streamline processes and identify and eliminate redundancies
• Contributes to the implementation of new methods, policies, processes, procedures, or techniques
• Independently performs monitoring and testing of processes
• Stays current with industry and regulatory trends and emerging risk issues
• Has good understanding of current market and competitive landscape that the organization operates within
• Understands the relevant products and services and the markets in which they are sold and their risk return to the organization
• Can identify and speak to major operational issues across the organization